Contact Us

support@trendoranow.shop

Include your order number (or the name and email used at checkout) so we can pull up your order right away.

Monday to Friday, 9am - 5pm CT. Messages sent on weekends are answered the next business day.

Order status and tracking, returns and refunds, damaged or incorrect items, product questions before you buy, and cancelling an order that hasn't shipped yet.

Trendora is operated by Synergy Services LLC. Customer correspondence should go to support@trendoranow.shop.

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Most messages we get are about where an order is, how to return something, or whether a product will fit. If your question is one of those, the Track Your Order page, the return and refund policy and the FAQ answer it immediately, and you will not have to wait for a reply at all.

For order status, have your order number and the email you used at checkout to hand — the lookup only shows details when both match, which is what stops anyone else seeing your address or purchase history.

Tell us the order number, the product name and what has actually happened, in that order. A single line such as "order 1234, the sleep mask arrived with a torn strap" lets us open the order, check the item and reply with a solution in one message rather than three.

If something arrived damaged, faulty or incorrect, attach a clear photo of the item and, where relevant, of the packaging and shipping label. Photographs let us raise the problem with the supplier or carrier without asking you to post anything back first.

If you are asking about a product before buying, name the product and the specific detail you need — a measurement, a material, what is in the box, or whether it works with a device you already own. We check the supplier specification and answer honestly, including when the answer is that we cannot confirm it.

Your message goes to a real person, not an automated queue that closes itself. We read it, look up the order if there is one, and reply to the same email address you wrote from, so keep an eye on your spam folder if you do not see anything.

Where we need to check something with a supplier or carrier, we will tell you that rather than going quiet. If we get it wrong, we say so and fix it — replacements and refunds for our errors are handled at our cost.

We cannot give medical, veterinary or legal advice, and we will not guess about how a comfort or grooming product might affect a health condition. Please ask a qualified professional for that, and we will happily answer the practical questions about size, material and use.

We also cannot release order details to anyone who cannot verify the order, change a carrier's delivery schedule, or promise an arrival date for a specific occasion. Delivery estimates come from the carrier and are exactly that — estimates.

We use the details in your message only to answer it and to handle the order it relates to. Please do not send card numbers or full payment details by email; we never need them, because payment is handled entirely on Shopify's hosted checkout. Our privacy policy explains what we keep and for how long.

"Where is my order?" is the most common, and the Track Your Order page usually answers it faster than we can, because it reads the same status our team sees. The second is "can I change my address?", and the honest answer depends on timing: before dispatch we can usually amend it, and after dispatch the parcel is with the carrier and the address is fixed.

The third is "will this fit?". Measurements are written into every product description, and if the one you need is missing we ask the supplier rather than estimating. The fourth is "can I cancel?" — yes, if the order has not been packed yet, so email us as soon as you know.

The fifth is "my discount code did not work". Codes apply on the checkout page rather than in the cart, only one applies per order unless a promotion says otherwise, and a code cannot be added to an order that has already been paid for. If a valid code is being rejected, send us the code and the email you used and we will look at it.

Email before posting anything back. We confirm the correct return address, check the item is inside the 30-day window and tell you what to include in the parcel. Returns sent without that step sometimes arrive at a warehouse that cannot match them to an order, which slows the refund down considerably.

Once the return is received and checked, the refund goes back to the original payment method. Your bank then decides how quickly it appears on your statement, which is usually a few working days and is outside our control.

If a product arrives and something about it is not as described — a measurement that is off, packaging that failed, an instruction sheet in the wrong language — tell us. That feedback goes back to the supplier and, where the description is wrong, we correct the product page for everyone else.

We would rather hear that directly than see a customer quietly take the loss. It also means the catalogue gets more accurate over time instead of repeating the same supplier copy indefinitely.

If any part of this site is difficult to use with a screen reader, keyboard or magnifier, email us and describe what happened and which page you were on. We treat those reports as bugs to fix, and we will reply with a workaround in the meantime where one exists.

Email is the reliable route for everything, including accessibility issues, refunds and complaints. The chat assistant on the site can answer catalogue and policy questions, and it will hand you to email whenever a question needs a person or an order lookup.