Shipping Policy

Orders are processed and dispatched within 1-3 business days. Orders placed on weekends or holidays begin processing the next business day.

Tracked shipping is free on U.S. orders over $70. Orders under that amount are charged a flat tracked shipping rate calculated at checkout. Any international rates available to your address are also shown at checkout before payment.

U.S. tracked delivery typically takes 7-15 business days after dispatch. Delivery windows are estimates and can be affected by carrier delays, customs and peak periods.

Every order ships with tracking. You'll receive a shipping confirmation email with a tracking number once your parcel leaves the warehouse. Tracking may take up to 72 hours to show its first scan.

Orders containing multiple items may arrive in separate parcels at different times, at no extra cost to you. Each parcel has its own tracking number.

Please double-check your shipping address at checkout. If a parcel is returned due to an incorrect address, we can reship it once the return arrives (reshipping costs may apply). If tracking has not updated for 14 days, email support@trendoranow.shop and we'll open an investigation with the carrier.

Applicable sales tax is calculated at checkout. For international orders, any import duties or taxes charged on arrival are the responsibility of the recipient.

When you place an order it is confirmed by email immediately, then picked and packed during the processing window. Once the label is scanned by the carrier, a second email goes out with your tracking number and a link. From that point the parcel moves through the carrier network to your local depot and out for delivery.

Processing and delivery are separate stages, which is why the total wait is the two added together. An order placed late on a Friday, for example, begins processing on the Monday.

Free tracked shipping applies to United States orders over $70, calculated on the value of the items in your cart before tax and after any discount is applied. Your cart shows how much more you need to add to qualify, so you never have to work it out yourself.

If a discount code brings the order under the threshold, standard tracked shipping is charged instead, and the exact amount is shown at checkout before you pay. Nothing is added after payment.

Available destinations and rates depend on the address you enter, and every option is priced at checkout before you confirm. If no shipping option appears for your address, that destination is not currently served for the items in your cart — email us and we will confirm whether an alternative is possible.

Some items cannot travel by air or to certain destinations because of carrier restrictions on batteries, liquids or aerosols. Where that applies, the checkout will not offer the option rather than taking payment and cancelling later.

Most carriers attempt delivery once and then either leave the parcel in a safe place, hand it to a neighbour, or take it to a local collection point, following their own rules and any instruction you gave them. Any card or notification they leave will tell you which of those happened.

Parcels held at a collection point are usually kept for a limited number of days before being returned to sender. Collect them promptly, because a returned parcel means waiting for it to come back to us before we can reship.

If a box arrives visibly crushed or opened, take a photograph before unpacking it and another of the item inside. Send those to us with your order number within a few days of delivery and we will arrange a replacement or a refund at our cost.

Do not throw away the packaging until the claim is settled — carriers frequently ask to see it, and having the photographs and the box makes the claim straightforward.

Can you deliver on a specific date? No — we can tell you the estimate the carrier gives, but we cannot guarantee a date, so please do not order for a fixed occasion at the last minute. Can you ship to a PO box or a work address? Usually yes, if the carrier serves it; the checkout will tell you.

Will everything arrive together? Not always, and split parcels cost you nothing extra. Can I add to an order after paying? Not once it is placed, but you can order the extra item separately and we will combine the shipments if neither has been dispatched yet.

Items are packed in the smallest sensible protective packaging for the journey, which keeps shipping costs down and reduces waste. Smaller, robust items travel in padded mailers rather than boxes, so a flat or soft parcel is normal and does not mean anything is missing.

Retail boxes inside a mailer can pick up minor scuffs in transit. If the product itself is fine, that is cosmetic; if the item is damaged, photograph it and email us and we will put it right.

Email us as soon as you spot a problem. Before an order is packed we can usually change the address or cancel it outright and refund you in full. Once the label is printed and the parcel is with the carrier, neither is possible, and the parcel has to complete its journey or be returned to us first.

Include your order number in the subject line so it can be found quickly — with address changes, minutes genuinely matter.

Every timescale on this page is in business days, which excludes weekends and public holidays. Carriers also run reduced services around major holidays, so journeys that normally sit at the shorter end of the estimate drift towards the longer end during those periods.

Order confirmation emails go out immediately whatever the day; it is the picking, packing and carrier collection that wait for the next working day.

Shipping charges paid on an order are refunded when the whole order is returned because it was faulty, damaged or incorrect. For a change-of-mind return, the item price is refunded and the original shipping charge is not. Our return and refund policy sets out the full detail and the 30-day window.

If a returned parcel comes back to us because delivery was refused or the address was wrong, we can reship it once it arrives, and reshipping costs may apply.