Return and Refund Policy
Last updated: 2026
30-day returns
You may return most items within 30 days of delivery. Items must be unused, in their original packaging and in resalable condition. Review the item-specific exclusions and contact support before sending any parcel, even when your request is within the return window.
How to start a return
Email support@trendoranow.shop with your order number and the reason for the return. We'll reply with return instructions and the correct return address. Returns sent without prior authorization may not be refundable.
- Find your Trendora order number in the order-confirmation email sent after checkout.
- Contact support from the email address used for the order. Include the item you want to return and a brief reason so the request can be matched to the correct purchase.
- Wait for the return instructions and return address before mailing the item. The address shown on a parcel may not be the correct location for an authorized return.
- Pack the item securely with its original packaging and included parts. Use a tracked shipping service when you are responsible for return postage, and keep the receipt until the return is complete.
Check whether your item is eligible
A return request should be made within 30 days after delivery. Before contacting support, check that the item is unused, complete and in resalable condition. Keep labels, manuals, accessories, protective inserts and the original product packaging together. These details help the team identify the item and assess the return correctly.
If an item has been opened, worn, washed, altered, assembled or used, explain that clearly in your message. Eligibility depends on the item type and the reason for the request. The exclusions below apply to hygiene-sensitive products, earrings, intimate products, gift cards and products explicitly marked as final sale.
Choose the right return path
| Reason for contacting us | What to include | What happens next |
|---|---|---|
| You changed your mind | Order number, item name, quantity and confirmation that it is unused and in its original packaging. | Support checks eligibility and supplies the authorized return address. You arrange and pay for tracked return shipping. |
| The item arrived damaged or defective | Order number plus clear photos of the item, packaging and shipping label, sent within 7 days after delivery. | Support reviews the evidence and provides the appropriate replacement or refund instructions, including covered return shipping when required. |
| You received the wrong item, color or size | Order number, a photo of the received product and a clear photo of its item or variant label. | Support compares the delivered item with the order and provides the appropriate replacement or refund instructions. |
| A return was delivered but no refund is visible | Order number, return tracking number and the date the carrier marked the parcel as delivered. | Support checks the return and refund status. Approved refunds go only to the original payment method. |
Damaged, defective or incorrect items
Contact us within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
Include a clear photo of the product, the shipping label and any visible damage to the parcel. If the wrong product, color or size arrived, include a photo of the item label as well. Do not dispose of the item or its packaging before support reviews the request, since those materials may be needed to confirm what happened in transit or fulfillment.
Return shipping costs
For change-of-mind returns, the customer pays return shipping. For damaged, defective or incorrect items, Trendora covers return shipping.
Return postage is separate from any original delivery charge. When you arrange the return, the carrier's price depends on the parcel, service and destination. Trendora does not control those carrier rates. A trackable service provides proof that the parcel was sent and lets you follow its progress to the authorized return address.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5-10 business days. Original shipping charges are non-refundable for change-of-mind returns.
The refund is sent back through the payment method used at Shopify checkout; it is not sent to a different card or account. After Trendora issues it, your bank or payment provider may need additional time to post the credit. If you have received a refund confirmation but do not see the credit, first check with the payment provider and then contact Trendora with your order number.
Non-returnable items
For hygiene reasons, opened personal care items, earrings and intimate products cannot be returned unless faulty. Gift cards and clearance items marked final sale are also non-returnable.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Once dispatched, the return process above applies.
Returns for multi-item orders
You may request a return for one eligible item without returning every product in the same order. Identify each item and quantity in your email. If products arrived in separate parcels, do not combine or mail them until support confirms the correct instructions. Different items may require different return handling even when they share an order number.
Common return questions
Can I send a return to the address on my parcel?
Not unless support confirms that address in your return instructions. Parcels may show a fulfillment or carrier address that is not equipped to receive customer returns. Contact Trendora first so your parcel is sent to the correct location and can be matched to your request.
Do I need the original packaging?
Eligible items should be returned with their original packaging, labels, accessories and included parts. Keep everything together while your request is reviewed. Missing or damaged packaging may affect whether an item remains in resalable condition.
Can my refund go to a different payment method?
No. Approved refunds are returned to the original payment method used at checkout. This protects the purchaser and keeps the refund connected to the Shopify order. Trendora will not request replacement card details by email or chat.
What should I keep while a return is being reviewed?
Keep the product, packaging, order email, return authorization, carrier receipt and tracking number until the request is complete. These records help support confirm the purchase, follow the parcel and investigate a delayed return or refund.
Where can I check the original order?
Use the order-confirmation email for the purchased items, quantities, payment summary and order number. For shipment progress, visit the Track Order page and enter the order number with the matching checkout email. Return approval is handled separately through Trendora support.
Gifts and purchases made elsewhere
Trendora can review purchases completed through the Trendora storefront and Shopify checkout. The order number and purchaser email are needed to locate the transaction. If a product was purchased from another shop, marketplace or reseller, contact that seller and follow the return policy shown on its receipt. Trendora cannot refund a payment collected by another business.
Return questions and status updates
For questions about eligibility, packing instructions or a return already in progress, email support@trendoranow.shop. Include your order number in the subject line, but do not send card details, passwords or other sensitive payment information. Trendora support can use the order number and checkout email to locate the purchase and explain the next available step.